Frequently Asked Questions
Everything you need to know about shopping with VDL Adelaide
What is the standard shipping time for orders within Australia?
We offer express and standard shipping options. Standard shipping typically takes 3-5 business days for delivery within Adelaide and 5-7 business days for interstate orders.
Can I return an item if it doesn't fit?
Yes, we accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
What payment methods do you accept?
VDL Adelaide accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and ZipPay.
How do I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are your fashion pieces ethically sourced?
We pride ourselves on quality and responsibility. We partner with manufacturers who adhere to strict ethical labor standards and use sustainable materials wherever possible.
Do you offer international shipping?
Currently, VDL Adelaide ships primarily within Australia and New Zealand. We are working on expanding our logistics to support more international destinations soon.