Returns & Exchanges
At VDL Adelaide Spare Parts Store, we want you to be completely satisfied with your purchase. If your fashion item doesn't fit or meet your expectations, we offer a 30-day window for returns and exchanges.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Ensure all items are in their original, unworn condition with tags attached, and place them securely in the original packaging along with your invoice.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized postage location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing